Vinted Members Share Frustration About Size Updates
Vinted users have been reacting angrily following a change that caused products showing incorrect sizing.
The second-hand shopping app has revised its measurement guidelines for women's and children's clothes failing to inform every member regarding the update.
Digital Channels Backlash
Countless users and merchants have taken to social media stating that platform listings now display a different size category compared to what was initially listed due to the recalibration.
Vinted explained the new system was more in line with comparable marketplaces.
It has advised users to review their products and update the measurements by hand where appropriate, causing user dissatisfaction.
Measurement Approach Updates
Previously, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The updated approach includes a letter with a size spectrum such as S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L was previously a 12 but now shows as UK 16-18.
Member Experiences
Frankie Bridger, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Another user, from Glasgow, explained products she uploaded with size 14 tags were appearing on the platform as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.
Necessary Adjustments
A different user, located in England, said she had been left angered due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she explained.
Platform Context
The platform boasts over 100 million users, with 18 million British users.
It has become a favored option compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update on the platform has faced criticism: last year, Vinted reversed a change regarding delivery choices due to shopper criticism.
